• Special Product Support
• Purchase Issues

Specific Product Support

Purchase issues

• How do I subscribe to your product?

  To subscribe, simply visit the web page of the product you're interested in and click the **Subscribe** button. You'll then be guided through the subscription process, with all payment and subscription control handled securely via PayPal.




• What payment methods do you accept for subscriptions?

  Currently, we primarily use **PayPal** for all subscription payments and management. This ensures a secure and streamlined process for recurring billing.




• I've subscribed but haven't received access yet. What should I do?

  Access to our subscription-based product is typically granted immediately upon successful payment via PayPal. However, please note that in some cases, **subscription activation can take up to a few minutes** as the system processes your order. If you've subscribed and still haven't received access or an activation key after this brief period, please contact us with your PayPal transaction details, and we'll resolve the issue promptly.




• How do I activate my subscription?

  Once your PayPal payment for the subscription is confirmed, we'll process your order and send you detailed instructions via email on how to access your subscription.




• How can I manage or cancel my subscription?

  You can manage or cancel your subscription directly through your Subscriptions page. Also you can do this from your PayPal account. Log in to PayPal, navigate to your recurring payments or subscriptions section, and you'll find options to view, modify, or cancel your active subscriptions with us. For any difficulties, feel free to contact us.

• Understanding Subscription Quotas

  Each of our subscription plans comes with a fixed usage quota, often measured in "points" or similar units. This quota determines the amount of access or features you can utilize within your billing cycle.




• How to Refill Your Quota

  For certain subscription plans, it's possible to refill your usage quota if you run out of points before your next billing cycle. To do this, simply navigate to your Subscriptions page on our website and click the "Refill" button associated with your active subscription.




• Changing Your Subscription Plan (Upgrade/Downgrade)

  You have the flexibility to change your subscription plan and its associated quota to better suit your needs. You can do this by selecting the "Upgrade/Downgrade" option from your Subscriptions page.
  
  Important Note: Any changes to your subscription plan, whether an upgrade or a downgrade, will take effect at the **beginning of your next billing cycle**. Your current plan and quota will remain active until that time.